Shipping FAQ

Orders typically take up to 1-7 days to process before they ship – excluding weekends and holidays. During the holidays, processing times may take up to 14 days. You will receive an email confirming your purchase with the shipping tracking number when your order is shipped out.

HOW WILL IT TAKE FOR ME TO RECEIVE MY ITEM?

U.S orders will be shipped via USPS /ePacket from China. Shipping methods for International Orders will vary based on the shipping address provided.

Transit Time to United States: 6 – 25 Business days 
Transit time to International: 10 – 45 Business days
An order takes 3-4 weeks on average to ship.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?

Once parcel has been shipped out, you will get the tracking number in your order at your email.

If you have not received your shipping tracking email within 10 days from the payment date, please contact us at admin@elkimie.com

I ORDERED MULTIPLE ITEMS BUT I HAVE ONLY RECEIVED ONE/SOME OF THEM. WHY?

We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items ! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages.  Please allow some time for all of your items to arrive.The prices shown on the receipts received MAY be lower from what you have paid but please note that these prices do not include any TAXES & TARIFFS that may have been incurred.

I PLACED AN ORDER BUT I DID NOT RECEIVE A ORDER CONFIRMATION EMAIL. WHAT’S GOING ON?

Please ensure that you enter the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there. If there is still no confirmation email , please email our support team at admin@elkimie.com

MAY I MAKE CHANGES TO MY ORDER/SHIPPING ADDRESS?

We usually process orders on the same day they are placed.  If a change needs to be made to your order, please contact us at admin@elkimie.com ASAP and we will do our best to accommodate that change, however, we cannot make any promises.

If the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order.  In that case, you can return the incorrect item to our corporate offices and we will swap it for the correct item.

I HAVE A QUESTION THAT IS NOT ANSWERED IN THIS FAQ. HOW DO I CONTACT YOU?

Please email us at admin@elkimie.com or  elkimieshop@gmail.com and we’ll respond as soon as Possible